Energy & Mobility
In energy and mobility, a broken flow isn't friction — it's a trust rupture.
Customer portals, tariff switching, charging and journey apps on utility-grade legacy. High system complexity, rising digital-service ambition, and growing resilience attention — a strong systemic-audit fit.
Why it fits
- Customer portals, tariff/switch flows, charging and journey apps → complex, multi-step, error-prone UX.
- Ambitious digital-service build-out on utility-grade legacy → systems, resilience, and IA problems.
- Data-heavy operations (smart meters, telematics) and AI ambition → analytics and AI-readiness relevance.
- Trust-sensitive (billing, energy costs) → trust-signal and error-tolerance audits matter.
When an audit makes sense
A tariff-switch or account portal with high abandonment or support load
A charging / mobility app with reliability or UX friction
A digital-service platform programme needing an independent baseline
An AI/forecasting/optimisation initiative needing a feasibility read
Buying behaviour
- Head of Digital/Customer, product owners for self-service platforms
- Innovation leads
- Medium–long cycles; utilities process-heavy, mobility scale-ups faster
Regulatory context
- GDPR + sector energy-data rules; smart-meter data is sensitive.
- BFSG / WCAG 2.2 for consumer-facing self-service portals.
- NIS2 / critical-infrastructure resilience attention rising for energy operators.
How we position
- Foreground reliability and error tolerance.
- An independent systems baseline before the platform build.
- Position AI as operational value (forecasting, optimisation), honestly assessed.
Recommended services
Direct answers
We're a utility with legacy systems — is an audit a fit?
Yes. Utility-grade legacy under modern self-service flows is exactly where the systemic friction we surface and prioritise accumulates.
Do you assess reliability, not just UX?
Yes. Our Performance & Resilience category assesses error tolerance, perceived latency, and responsiveness — central to trust-sensitive flows.
Clarity about your system — with evidence.
A structured, independent audit with a prioritised, buildable path. No credentials, NDA before any confidential access.